Program Director, Orthopedic & Musculoskeletal Programs

Essential Job Functions:
The Program Director will serve in an oversight capacity on behalf of Lee Health with respect to services

management provided by Specialty Management Services, LLC. regarding the Orthopedic Co-
management.

LEADERSHIP

• The Director will demonstrate leadership while overseeing the Orthopedic Co-
management and the provision of services within the Lee Musculoskeletal Service Line.

• Provides leadership and works closely with Physicians, clinical, and business
professionals, and be responsible for creating a fair, open and collaborative environment
for all teammates/members.

• Provides direction to enhance the effectiveness and performance metrics of the
program.
• Develops and maintains an effective and collaborative meeting schedule with key
stakeholders including: Co-management members, other physicians, Orthopedic Nurse
Navigators, Practice Mangers, Care advisors, physicians, patients, medical groups, and
third party payers focused on quality and operational improvement opportunities.
• Continues to grow and evolve the Musculoskeletal service line by seeking opportunities
for improvement that are in the best interest of Lee Health and all members.
• Develops and manages operational strategies; working across the health system and
the Musculoskeletal Institute to ensure effective and efficient business office operations.
• Ensures consistency of treatment and application of Lee Health policies, processes and
practices.
• Continuously develop, grow and shape the MSK service line, as situations and opportunities dictate.
1) Data Mining, Analysis and Service Line Review
a. Extract data from EPIC, or appropriate data source, for assigned service lines
and review data to identify trends and opportunities for improvement.
b. Meet as appropriate with key personnel within Inpatient & Outpatient Services
and Continuum of Care Services to discuss Service Line Leadership Analytics
c. Work collaboratively with service line leadership and Physician Relations to
develop tactical plans to optimize volumes while considering operational and
capacity constraints.
d. Control access to data and institute mechanisms to distribute reports to service
line and physician practice leaders.
e. Take an active role in the Promoting Referrals Committee, IS Referral
Workgroup, and other appropriate groups to share planned activities as defined
in the tactical plans. Compare established targets to actual results for select
service lines and locations.
2) Service Line Leadership Analytics
a. Develops, interprets and presents trends/information to divisional leadership and
key service line personnel.
b. Work with Planning and Strategy, or other departments as needed, to research,
obtain and analyze external data regarding the local and regional marketplace for
purposes of developing an annual environmental assessment.

3) Budget Preparation
a. Assist in the development and analysis of service line annual volumes.
b. Provides: market trends, service utilization and market share to project budgets
4) Strategic Planning:
a. Collaborates with Planning and Strategy to provide support for Outpatient, Lee
Physician Group or Continuum of Care initiatives.
b. Provides analytical support for creation, implementation and tracking of tactical
service line and territory initiatives.

5) Customer / Patient Satisfaction
a. Review quarterly data with service lines and participate in reporting of “Best
Practice” to achieve top box performance.

JOB STANDARDS:
Research and Analysis: Works with Lee Health resources and systems to acquire data and reports
required to monitor performance, drive decision making, and ensure regulatory compliance. Performs data

analysis and effectively communicates information and results to drive decision making. Inspires and
supports a spirit of inquiry and creativity. Supports and executes any needed regulatory/reporting activities
related to MSK, in collaboration with the MSK Dyad leadership team.
Project Management: Consults with all stakeholders and provides direction and guidance to committees,
project teams, and other assigned resources in the execution of project deliverables. Identifies and uses
appropriate project management strategies (i.e., Gant Charts and other visual management tools) and
concepts. Sets priorities for tasks based on importance and urgency, in consultation with the MSK Dyad
Leadership Team. Delivers projects on time and within budget. Delegates tasks appropriately and provides
needed support throughout project life cycle.
General Administration: Accountable for the overall administration and organization of the MSK Service
Line across Lee Health by planning and directing all functions and activities associated with business,
financial, and clinical activities including:
• Volume growth drivers
• Regulatory compliance
• Marketing
• Operational and quality performance monitoring
• Physician and Staff Education
• New program development opportunities
• Develop and grow MSK service line:
• Provide direction and leadership in a matrix environment to support service line integration system
wide.
• Engage with the Lee Health communications team to support effective communication and
marketing channels both internal and external to drive outcomes.
• Collaborate with biomedical engineering, facilities management, vendors and other resources to
ensure MSK equipment remains in compliance with local, state, and federal regulations.
• Collaborate with the MSK Dyad leadership team and finance in the management of the MSK
service line annual budget.
• Engage orthopedic physician leaders to evaluate and assess opportunities to implement new
technologies.
• Quality Management:
• Establish and maintain a program of continuous monitoring for process and outcome measures to
support operations and patient care across the service line.
• Drive adherence to required quality management guidelines and criteria and maintain all required
reports.
• Track current and new technical practices and procedures and monitor to ensure health care
professional in service programs are provided.

COLLABORATION AND COMMUNICATION
• The Director communicates and collaborates with heath care providers and MSK
Institute personnel in the planning and coordination of program services.

• Cooperates in creating a documented plan focused on outcomes and decisions related
to the provision of program services.
• Partners with other stakeholders, in a variety of formats, to enhance patient outcomes
through inter-professional activities, including education, consultation, management,
technological development, or research opportunities.
• Consults with other internal and external stakeholders as needed.
• Evaluates the need for referrals to ensure optimal coordination of services.
• Participates in building consensus or resolving conflict in the context of patient care.
• Adheres to standards and applicable codes of conduct that govern behavior among
peers and colleagues to create a work environment that promotes cooperation, respect
and trust.

PROGRAM AND PROFESSIONAL PRACTICE EVALUATION AND COORDINATION
OF SERVICES
• The Director evaluates the Orthopedic Co-management program services in relation to
professional practice standards, guidelines, relevant statues, rules and regulations.
• Engages in a formal process of program evaluation, through the Orthopedic program
quality and safety outline, and incorporates findings into the process improvement cycle
and subsequent action planning.
• Establishes and maintains a program of continuous monitoring of operations, quality
management, and appropriateness of patient care related to the MSK Service Line,
including process and outcome measures.
• Collaborates and assists the Ortho Navigator and other personnel with the application
processes to achieve and maintain Centers of Excellence in the service lines underneath
the MSK Institute.
• Ensures continuity of care and quality program outcomes.
• Assists Lee Health System’s leadership, where appropriate, in the development and
implementation of standardized clinical guidelines/protocols/order sets.
Ensures appropriate documentation in accordance with regulatory and hospital standards.

RESOURCE UTILIZATION
• The Program Director considers factors related to safety, effectiveness, availability, and
cost in the planning and provision of program services.
• Assists in the annual preparation of budget for the MSK Service Line.
• Evaluates resources, including new technology, which enhances program services.
• Works with all Orthopedics and MSK physician leaders to evaluate new available
technologies.
• Program services are provided in accordance with regulatory standards, quality
management program guidelines of LHS and in accordance with the competencies and
skill sets of program personnel.
Program services support the patients and family’s ability to be informed consumers
regarding cost, risks, and benefits of treatment and care options.

EDUCATION

• The Program Director participates in ongoing education related to progressive business
strategy, operational effectiveness, cardiovascular clinical standards and theoretical
knowledge, and professional leadership.
• Collaborates with Ortho Navigator to support pre-operative educational classes, and
coordination of the ongoing education of hospital staff involved in the care of Ortho
patients.
• Ensure patients are educated through the provision of program services regarding health
promotion practices and treatment modalities relevant to their individual health needs.
• Performs appropriate in-service programs to keep health care professionals abreast of
current or new technical practices or procedures.

COLLEGIALITY

• The Program Director interacts in a professional and respectful manner
• Mentors and coaches program personnel and readily shares knowledge and skills with
colleagues.
• Contributes to an environment that is conducive to the professional education of
program personnel.

ETHICS
• The Program Director’s decisions and actions on behalf of Lee Health staff and the
patients served through the MSK Institute are determined in an ethical manner.
• Maintains confidentiality within legal, regulatory and Lee Health standards.
• Ensures conformance to the By-laws, Rules, and Regulations of Lee Health’s Medical
Staff.
• Acts as a patient advocate and guides program services in a nonjudgmental and
nondiscriminatory manner that is sensitive to diversity, culture and the preservation of
autonomy and dignity.

RESEARCH AND EVIDENCED BASED PRACTICE
• The Director supports the utilization of the best available evidence, preferably research
findings, to develop program services. Such activities may include: Members of the
Ortho and MSK Institute participating in and/or conducting research trials, critiquing
research or application to practice, and sharing research activities with other internal or
external stakeholders.
• Conducts and monitors various studies as required in accordance with quality
management guidelines and criteria, as well as prepare required reports.