Human Resources Management:

• Hire, develop, and manage the performance of staff in a nursing unit, clinic, or other patient care area.

• Responsible for talent management of staff and identify succession plan strategies.

• Follow and apply leave management policies.

• Knowledgeable of and implement human resources policies/procedures and provisions in the collective bargaining agreements.

  • Hiring:
    • Makes effective and timely recommendations in matters of hiring, promotion, transfer, and disciplinary action(s).
    • Makes appropriate hiring decisions.
  • Staff Development:
    • Manages the talents, strengths, and behaviors of each individual in a diverse work group and provides each employee with the opportunity to contribute to the goals of the unit.
    • Actively seeks participation from staff on decision-making and customer service improvement activities; provides staff incentives and rewards for contributions toward achievement of service excellence.
    • Demonstrates commitment to people; coaches staff to participate in team decision-making.
    • Develops and implements succession planning.
  • Performance Management:
    • Assures performance expectations are clearly understood.
    • Holds staff accountable to meet or exceed patient needs/expectations as well as maintain standards of collaboration and respect within and among multidisciplinary teams.
    • Completes staff evaluations on time with written, solid justification.
  • Leave Management:
    • Reviews attendance data, recognizes trends, and takes appropriate follow-up with staff.
    • Knowledgeable of University of Iowa policies and Federal laws regarding leave and accommodation processes.
  • Employee & Labor Relations:
    • Adheres to all UI Health Care guidelines and Labor-Management agreements.
    • Creates an atmosphere which provides for effective recruitment and retention of qualified staff.
  • Other:
    • Ensures that all employees are treated with respect and in a manner consistent with University policies related to equal employment opportunity and diversity.
    • Encourages staff/employees to meet or exceed customer needs and expectations.

Financial and Data Management and Analysis:

• Prepare budget or assist in development; provide projections and recommendations.
• Monitor and maintain unit/clinic operating budget within specified targets.
• Analyze variances and create action plans to take corrective action.
• Understand financial implications of collective bargaining agreements.
  • Monitors unit operating budget, maintains unit within the budgeted HPPD target; analyzes variance and creates a corrective action for expense reduction if needed.
  • Develops a staffing plan and monitors staffing costs, manages inventory levels, tracks supply usage, and develops cost containment strategies.
  • Forecasts expense and capital needs, participates in capital budget development and plans ahead for capital equipment replacement.
  • Participates in the development of the unit operating budget, reviews staffing plan, develops a plan for minor equipment and furniture replacement, reviews service contracts, plans for new supply costs, etc.
  • Is open to creativity in staff scheduling and staff flexibility.
  • Assures that fiscal goals are clearly understood by staff and that objectives are met.
  • Motivates staff to high performance by exercising strong stewardship of university resources.

Operations, Standards of Care, Regulatory Compliance, Quality, and Patient Satisfaction:

• Provide leadership to establish and/or maintain efficient and effective systems to ensure optimal patient outcomes.
• Identify trends and determine quality initiatives and priorities.
• Allocate resources to meet quality and productivity expectations.
• Review patient experience data and develop, implement, and evaluate plan(s) to enhance the patient experience.
• Ensure unit is survey ready.
  • Provides managerial and clinical leadership for twenty-four-hour provision of patient care to ensure optimal patient outcomes.
  • Provides leadership to establish and/or maintain efficient and effective systems of clinical nursing service within the area of responsibility.
  • Consistently makes sound judgments after gathering factual, objective information.
  • Identifies inefficiencies in current practice/processes, demonstrates tolerance for change, and develops a means to enhance the process.
  • Incorporates the principles of Service Excellence to ensure positive patient/customer relations.
  • Formulates, reviews, and revises policies and other standards of professional practice essential for optimum delivery of patient service; assures compliance with established standards of care (practice and performance).
  • Creates and maintains a workplace of choice/which motivates employees to work at optimal efficiency; encourages staff to regularly establish goals and objectives toward career development.
  • Ensures the unit is survey ready; physical plan, staffing levels, staff education/competencies, policies/procedures.

Patient Care/Services Delivery:

• Assess care coordination within the multidisciplinary team to maximize patient satisfaction and continuity of care.
• Identify needs, trends, and forecasts in order to provide quality patient care and ensure appropriate flex staffing.
  • Assesses care coordination within the multidisciplinary team to maximize customer service and continuity of care.
  • Monitors patient volume and ongoing changes in patient diversity, acuity, and complexity.
  • Develops flexible staffing and reallocates priorities to ensure optimal patient care.

Planning and Goal Management:

• Develop action plans for the unit/clinic or division that meets healthcare strategic goals.
• Monitor/evaluate goal implementation and provide progress reports to nursing leadership.
  • Interprets, communicates, implements, and monitors goals and objectives articulated in the institutional, departmental, and/or divisional strategic plan.
  • Functions innovatively and looks beyond current reality to forecast future direction, takes risks, challenges traditional assumptions, and solves problems creatively.
  • Uses customer feedback in planning and providing service.

Communication/Collaboration:

• Advocate for the needs of the unit/clinic with healthcare leaders.
• Facilitate multidisciplinary participation in clinical problem-solving.
• Utilize unit councils to identify opportunities for improvement and innovative models of care using a multidisciplinary team to impact patient outcomes.
  • Designs innovative models of care utilizing the skills of the multidisciplinary team yielding efficient and effective outcomes.
  • Facilitates multidisciplinary participation in the clinical problem identification and resolution processes; utilizes human resources data and budgetary information to formulate recommendations to Directors/Clinical Functions.
  • Builds and sustains relationships, resolves conflict, handles negotiation effectively, and develops collaborative working relationships.

Education Programs:

• Educate and mentor staff in the management of complex patient care issues.
• Provide clinical education and coaching to develop staff competency and professionalism.
• Participate in and support education of healthcare students.
  • Coaches the staff in implementation of standards of care, professional development, promotes staff specialty & clinical certifications, adherence to the standards of regulatory bodies (i.e., The Joint Commission, OSHA, and other regulatory bodies as appropriate)
  • Educates and mentors staff in the management of complex patient care issues.
  • Actively participates in and supports the education of healthcare students.
  • Invests in own continuous learning and skill enhancement.

Research Administration:

• Encourage staff to participate in evidence-based practice research initiatives and incorporate best practices into unit operations.
  • Actively participates in benchmarking with similar practice sites, seeking and infusing best practices.
  • Facilitates incorporation of quality management and evidence-based practices in nursing care.
  • Supports changes in nursing care using evidence-based practice.