Open Healthcare Leadership Positions

Manager, Transplant Program

Phoenix Children's Hospital

Phoenix Children’s Hospital is looking for a Manager, Transplant Program, who will oversee transplant, heart failure, and ventricular assist device (VAD) systems and processes.

Position Filled ✓

The Opportunity

The Manager, Transplant Program will oversee transplant, heart failure, and ventricular assist device (VAD) systems and processes. Responsibilities include oversight of regulatory and accreditation compliance, quality, and patient safety. Serves as the leader, advisor and subject matter expert with the Joint Commission, CMS, UNOS, and other regulatory agency standards. Plans, administers, and implements processes to support ongoing compliance and survey readiness. Works collaboratively with the Medical Directors, Nursing Managers, and Educators of areas to ensure program synchrony. Oversees contracts, budgets, equipment, and staff associated with the Transplant and Heart Failure Programs. Works collaboratively with Heart Center Leaders to meet regulatory and quality outcomes.

Duties and Responsibilities

Essential Functions:

Monitors defined operational standards and ensure activities achieve optimum service delivery/systems/care/processes and established high performance objectives to meet regulatory requirements for the Transplant Program. Holds self and others accountable to meet stated objectives, outcomes, goals, and commitments, adhering to standards even in the face of unforeseen circumstances.

Quality

Collaborates with medical staff and operational leadership to facilitate evidence-based quality and patient safety initiatives; engages associates at all levels in continuous pursuit of improvement opportunities
Manages, coordinates, and providers oversight of key functions and processes for the systematic, coordinated, and continuous improvement of patient care delivery
Ensures quality and performance improvement initiatives align with regulatory standards and healthcare best practices.
Establishes and maintains efficient and reliable mechanisms for monitoring, analysis, and reporting of quality outcomes and performance improvement initiatives. Ensures the integration of aggregated data into performance improvement planning and problem resolution
Coordinates and facilitates the use of statistical process tools and process improvement methodologies for continuous improvement in patient care and outcomes
Evaluates the relationship of quality and performance improvement initiatives with patient outcomes to determine if desired results have been achieved or sustained. Compared performance data and outcomes with authoritative external sources and benchmarks
Oversees a multidisciplinary QAPI transplant meeting ensuring regulatory compliance, collaborating with the transplant medical director and quality coordinator for needed improvements.
Designs and implements program scorecard/dashboards for performance measurement and management.
Coordinates and oversees adverse event records, participates in root cause analysis, and follow up action plans.

Regulatory Readiness

Responsible for the coordination of accreditation and regulatory standards for the transplant program. Plans and implements programs to assess state of readiness for surveys, focusing on continual preparation.
Collaborates with organization quality department to coordinate survey activities/visits and post-survey follow-up activities.
Guides, coordinates, and updates policy and procedure review to meet regulatory guidelines
Measures and oversees internal compliance through data collection, tracking/trending. Analysis, and monitoring. Actively communicates and facilitates needed improvements with the transplant team.
Continuously reviews, monitors, and updates policies and procedures to meet CMS and UNOS regulation changes and updates
Serves as the subject matter expert and resource for transplant activities.
Develops, delivers, and coordinates training, education, and communications for team members to comply with regulatory and accreditation standards.
Updates hospital transplant manual as changes are completed.
Develops and implements orientation plans for new staff as needed

Administration

Serves as a liaison to administration and represents the children’s transplant program on various hospital and community committees to enhance and foster optimal care management.
Collaborates with the VAD coordinator, medical director, and clinical and business director to develop and implement processes to support a VAD program. Oversees the coordination of administrative services to ensure program success.
Works in collaboration with the Heart Center Director to improve financial reimbursement and processes.
Analyzes processes and procedures and makes recommendations and/or decisions on guidelines for daily processes/activities within department t. May recommend policy changes related to the department. Implements new or revised policies, processes, and procedures within the work area.
Contributes in the preparation of the annual budget.
Ensures compliance with quality assurance, safety practices, policies, regulatory, and legal requirements.
Works collaboratively with contracted services including OPOs and Donate Life, meeting regulatory compliance. Ensures contracts are updated regularly including negotiation of these contracts as needed.
Maintains oversight and involvement in database entry (TIEDI, SRTR, etc.)

Personnel Management

Selects/hires employees and trains and/or oversees the training on job related tasks.
Conducts employee performance management duties including completion and delivery of performance evaluations, setting goals, dissemination of information, coaching, addressing performance issues/routine correction actions, and recommending termination of employment.
Makes salary recommendations.
Submits notifications for personnel actions (e.g., status changes, terminations).
Makes recommendations for human resource needs.

Operational/Financial Management

Collaborates and is responsible for the implementation and execution of business plans or activities for the department.
Makes decisions guided by the business plan and resource availability that impacts service levels and the team’s ability to meet objectives.
Analyzes processes and procedures and makes recommendations and/or decisions on guidelines for daily processes/activities within department. May recommend policy changes related to the department. Implements new or revised policies, processes, and procedures within the work area.
Assists in the development of the annual budget, monitors budget variance reports for the department.
Applies business and management expertise to identify problems/opportunities, determine solutions, and measure results.
Ensures compliance with quality assurance, safety practices, policies, regulatory, and legal requirements
Deals effectively with patient and family concerns, facilitating a multi-disciplinary team approach
Shows evidence of meeting annual professional goals.
Carries out special projects as assigned.
Performs Coordinator role as needed

Qualifications and Requirements

Education

Bachelor’s Degree from an accredited college or university in nursing – Required
Master’s Degree from an accredited college or university in nursing – Preferred

Experience

Licenses/Certification

RN – Registered Nurse – State Licensure and/or Compact State Licensure / Upon Hire Required
CCTN – Certified Clinical Transplant Nurse within Cardiac Surgery Subspecialty / within 1 Year required OR CCTC – Certified Clinical Transplant Coordinator / within 1 Year Required
BCLS – Basic Life Support Upon Hire Require

Special Skills

Must possess leadership skills including communication/organizational skills, time management, coping skills, motivation, problem-solving, autonomy and supporting the team.
Analytical skills to assemble evaluate and identify current and future trends.
Must be able to navigate through Microsoft Office Products in an effective manner.
Excellent communication and organization skills to effectively interact with medical staff, consultants, external professionals, administrators and employees at all levels.

Additional

The Ideal Candidate

We are looking for someone who likes to build and help move a goal from inception to the end stage. This nursing leader will work with the entire transplant team to get initiatives moving forward in a safe and responsible way. Ideally, we would like someone who has strong knowledge of regulatory and quality measures specifically in a transplant program. This person will enjoy wearing many hats and getting involved at every level to make this program safe and successful.

More About the Organization

1919 E Thomas Rd

Phoenix,

Arizona

85016

Phoenix Children’s has provided hope, healing, and the best healthcare for children since it was established in 1983, growing to become one of the leading pediatric healthcare systems in the country. With a medical staff of nearly 1,000 pediatric specialists and over 6800 staff, Phoenix Children’s provides inpatient, outpatient, trauma, and emergency care across more than 75 pediatric subspecialties, the most comprehensive pediatric care available in the state. The Hospital’s Centers of Excellence have grown in size and expertise to place them on par with some of the most prestigious of their kind in the United States.

For the 14th consecutive year, Phoenix Children’s is ranked among the nation’s “Best Children’s Hospitals” and is the No. 1 children’s hospital in Arizona. Phoenix Children’s is the only children’s hospital in Arizona ever to be recognized by U.S. News & World Report.

Over the next five years, Phoenix Children’s will build on its achievements and accelerate its investments in the people, research, technologies, and programs that will solidify its position as a world-class hospital for decades to come. That means recruiting clinical staff, providers and physician-scientists who will change the shape of medicine from right here in Phoenix; fostering discoveries that will improve the quality and length of children’s lives; establishing groundbreaking, destination programs that will attract young patients from around the world; and driving innovations that will give ill and injured children hope beyond their wildest dreams.

Phoenix Children’s is one of the nation’s largest pediatric health systems. It comprises Phoenix Children’s Hospital—Thomas Campus, Phoenix Children’s Hospital— East Valley at Dignity Health Mercy Gilbert Medical Center, four pediatric specialty and urgent care centers, 11 community pediatric practices, 20 outpatient clinics, two ambulatory surgery centers, and seven community-service-related outpatient clinics throughout the state of Arizona.

Phoenix Children’s Hospital – East Valley: Last year in 2023, Phoenix Children’s opened the Mercy Gilbert Medical Center campus. The five-story, state-of-the-art hospital offers 24 pediatric beds, a 24-bed pediatric emergency department, surgical services, and diagnostic imaging. The centerpiece of the hospital is the Dignity Health and Phoenix Children’s Women’s and Children’s Pavilion, which integrates top-quality pediatric and maternity care and offers 24 labor and delivery rooms, 48 postpartum beds and a 60-bed Level III neonatal intensive care unit (NICU).

Phoenix Children’s Specialty Clinics – Gilbert: These clinics opened to provide East Valley families with comprehensive pediatric specialty health services closer to home. The clinics bring together Arizona’s top pediatric subspecialists in high- demand areas including cardiology, orthopedics, cancer care and more.

Phoenix Children’s Hospital West Valley: The West Valley’s population is projected to grow at twice the national rate between now and 2025. Phoenix Children’s is growing its specialty, surgical, inpatient, sports physical therapy and emergency care to make it easy for West Valley kids to get the highly specialized pediatric health services they need and deserve.

Phoenix Children’s Hospital – Arrowhead Campus: This three-story pediatric hospital in Glendale offers inpatient care, an emergency department, a surgery center, and a multi-specialty clinic. The facility has 24 inpatient beds, 6 operating rooms, 2 minor procedure rooms, 30 emergency bays/trauma rooms, and a 45,000-square-foot clinic to house orthopedics, neurology, cardiology, oncology, and numerous other in-demand specialties.

Phoenix Children’s – Avondale Campus: Located in Avondale, this campus includes a 71,250-square foot multi-specialty clinic offering care in high-need specialties including cardiology, orthopedics, and psychology. A freestanding emergency department offers 24/7 emergency care; 40 triage, treatment, and resuscitation patient rooms; six fast-track beds; and comprehensive imaging services.

Strategic Areas of Focus

Growth: Phoenix Children’s will grow by expanding service lines; enhancing geographic coverage; aligning with physicians, hospitals, and networks; expanding research and academic programs; and improving financial performance.
Integration: Phoenix Children’s will become a clinically integrated organization aligned with physicians and organizations committed to improving quality across a full range of care while effectively managing the total cost of care.
Quality: Phoenix Children’s will identify and implement changes that continually improve clinical quality, patient safety and customer service, using evidence-based best practices.