Collaboration/Communication: Serve as liaison between nursing, patient care team, medical staff, and healthcare leadership. Engage and collaborate with interdisciplinary health care team members to identify opportunities for improvement, program development and capital budgeting. Communicate with external agencies and constituencies to address issues and answer questions. Serve as liaison among multiple clinical functions to support collaboration in identifying opportunities for improvement and program development.

• Areas of responsibility are defined specifically per Children’s and Women’s service line specifications that span across departmental areas of inpatient, outpatient, and community reach.
• Key collaborations include: nursing, Patient care team, Medical faculty staff/ Medical Directors, CWS executive leadership, and administrative staff.
• Establishes a strong relationship with other departments and administrative leaders of Patient Care, Ambulatory, Surgical Services, and Support Services, Finance, Patient Quality/Safety and Regional Services.
• Exhibits guiding behaviors that reflect UIHC CWS values and support our mission and vision.
• Participates in System activities to promote a positive image of Children’s and Women’s in support of system foundational goals.
• Promote positive service relationships with patients/families, physicians, labor unions and staff.
• Represents Children’s and Women’s Services as the ACNO on UIHC committees and at national, state and local levels as delegated by the CNE and CAO.

1. Program and Patient Care/Services Delivery: Work across multiple clinical functions and with medical directors to implement best care practices and new models of care/service. Address implementation issues across clinical functions and with other departments.

• Leads/Participates in the development, implementation and of key tactics within Children’s and Women’s service lines/new programs that support the business planning activities- including identifying opportunities, pro-forma development, implementation planning and successful execution that results in improving care delivery, patient safety/quality and work environment.
• In collaboration with executive leadership and appropriate departments, assures alignment with practice in program activities including database programs, care model modalities, recruitment, budgets, and other key activities.
• Facilitates organizational change by leading and supporting staff in a rapidly changing health care environment.
• Leads program (s) across Children’s and Women’s coordinating all department activities with key stakeholders including but not limited to Foundation, Marketing and communication, IT, Finance, Planning, to ensure maximum efficiencies, reimbursement and growth.
• Participates or establishes links in community advocacy efforts to assure Children’s and Women’s is represented in standard setting groups that are key relationships with the Children’s and Women’s service line.

2. Human Resources Management: In collaboration with departmental HR Representative(s) works across multiple clinical functions and with medical, collegiate and hospital leaders to ensure a consistent approach to HR management. Hold unit leaders accountable for high performance and high engagement by articulating expectations, monitoring performance and providing feedback consistently across areas of responsibility. Approve resource allocations and staffing models.

• Creates and maintains a work environment that ensures optimal engagement of the workforce.
• Facilitates a culture of teamwork, collaboration, and accountability with the leadership team, across disciplines/departments within Children’s and Women’s service line.
• Continuously evaluates and modifies staffing models to ensure the right staff is performing the right job in the most efficient manner.
• Serves as the administrative leader in concert with the designated medical and administrative leadership, promotes cohesive, coordinated, integrated and innovative program development for areas of responsibility. This includes program plan development with goals and objectives that address clinical growth, service, quality, people, financial, and research/educational performance.
• Hire, develop and manage performance of leadership team. Provide coaching and mentoring, identify training opportunities and provide leadership for goal setting and career development. Develops a cohesive leadership team for overall operational, quality/patient safety, and financial excellence. Assures leaders are accountable for developing and maintaining a diverse and inclusive environment.

3. Operations, Standards of Care, Regulatory Compliance, Quality and Patient Satisfaction: Manage across multiple clinical functions to develop and monitor quality and service indicators. Oversee patient satisfaction and quality indicators. Assure that clinical services are in compliance with all applicable internal and external requirements.

• Accountable for the execution of quality initiatives (system/service line).
• Assures compliance with applicable regulatory bodies specific to programs of care.
• Incorporates data bases, national standards, regulatory body standards, technology, and innovation in support of quality initiatives.
• Understands and supports research/educational activities of nursing staff and patient care team.
• Collaborates to improve programs and efficiency through developing the appropriate infrastructure to foster innovation efforts in providing a unified approach to care delivery. Identifies changes and trends in the external environment impacting care delivery, ensuring policies are in alignment with best practice care.
• Uses business analytics to monitor and improve department effectiveness, efficiency, and productivity and patient/family/employee/ experience.

Financial Management/Business Analytics: Develop strategy for budget priorities for multiple clinical functions and negotiate among them to address resource issues. Hold unit leaders and clinical leaders accountable for managing budget. Work with internal and external leaders to address and resolve budget issues. Seek methods to enhance revenue.

• Evaluates, develops and adapts/aligns goals, budget and business processes of the Children’s and Women’s clinical service line to meet the changing healthcare environment and needs of patients and families to support organizational goals and objectives.
• Partner with CNE, CFO, CAO and key department leaders to develop operating and capital budgets in support of the established integrated strategic/operational/financial plans.
• Analyzes, monitors and manages costs and charging mechanisms, along with reimbursement and coding practices, and initiation of new programs, making recommendations to maximize reimbursement for services/reduce overall expenses.
• Regularly monitors financial performance and adjusts operations across the Children’s and Women’s service line to address priorities and allocation of needed resources to achieve targeted levels of fiscal performance.
• Keep abreast of regulatory requirements, legal, reimbursement changes, and industry trends. Establish appropriate database registries, certifications, and external benchmark reasons to deliver outstanding clinical care.