Human Resources Management

Hire, develop, and manage the performance of staff in a nursing unit, clinic, or other patient care area. Responsible for talent management of staff and identifying succession planning strategies. Follow and apply leave management policies. Knowledgeable of and implement human resources policies, procedures, and provisions in collective bargaining agreements.

Hiring

• Makes effective and timely recommendations in matters of hiring, promotion, transfer, and disciplinary actions.
• Makes appropriate hiring decisions.

Staff Development

• Manages the talents, strengths, and behaviors of each individual in a diverse workgroup, providing each employee the opportunity to contribute to unit goals.
• Actively seeks staff participation in decision-making and service improvement activities; provides incentives and rewards for contributions toward service excellence.
• Demonstrates commitment to people; coaches staff to participate in team decision-making.
• Develops and implements succession planning.

Performance Management

• Ensures performance expectations are clearly understood.
• Holds staff accountable for meeting or exceeding patient needs and expectations, as well as maintaining standards of collaboration and respect within multidisciplinary teams.
• Completes staff evaluations on time with well-documented justification.

Leave Management

• Reviews attendance data, recognizes trends, and takes appropriate follow-up with staff.
• Knowledgeable of University of Iowa policies and federal leave laws regarding accommodation processes.

Employee & Labor Relations

• Adheres to all UI Health Care guidelines and Labor-Management agreements.
• Creates an atmosphere that supports the effective recruitment and retention of qualified staff.
• Ensures all employees are treated with respect and in compliance with University policies on equal employment opportunity and diversity.
• Encourages staff to meet or exceed customer needs and expectations.

Financial and Data Management & Analysis

Prepare or assist in budget development, provide projections, and make recommendations. Monitor and maintain unit/clinic operating budget within specified targets. Analyze variances and create action plans for corrective action. Understand financial implications of collective bargaining agreements.

• Monitors unit operating budget, maintaining within HPPD target; analyzes variances and develops corrective action plans if needed.
• Develops staffing plans, monitors staffing costs, manages inventory levels, tracks supply usage, and implements cost-containment strategies.
• Forecasts expenses and capital needs; participates in capital budget development and plans for equipment replacement.
• Assists in unit operating budget development, staffing plans, minor equipment replacement, service contracts, and new supply costs.
• Encourages creativity in staff scheduling and flexibility.
• Ensures fiscal goals are understood by staff and objectives are met.
• Motivates staff toward high performance through strong stewardship of university resources.

Operations, Standards of Care, Regulatory Compliance, Quality & Patient Satisfaction

Provide leadership to establish and maintain efficient and effective systems that ensure optimal patient outcomes. Identify trends, determine quality initiatives, and allocate resources to meet quality and productivity expectations. Review patient experience data and implement plans to enhance patient experience. Ensure the unit is survey ready.

• Provides managerial and clinical leadership for 24-hour patient care to ensure optimal outcomes.
• Establishes and maintains efficient and effective clinical nursing services.
• Makes sound judgments after gathering factual, objective information.
• Identifies inefficiencies in current practices, demonstrates tolerance for change, and develops strategies for process improvements.
• Incorporates Service Excellence principles to promote positive patient/customer relations.
• Reviews and revises policies to align with standards of care.
• Creates a workplace culture that motivates employees and supports professional development.
• Ensures unit compliance with survey readiness, including staffing levels, competencies, policies, and procedures.

Patient Care & Service Delivery

Assess care coordination within the multidisciplinary team to maximize patient satisfaction and continuity of care. Identify needs, trends, and forecasts to ensure quality patient care and appropriate staffing.

• Evaluates care coordination within the multidisciplinary team to enhance service and continuity of care.
• Monitors patient volume, diversity, acuity, and complexity.
• Develops flexible staffing models and reallocates priorities to maintain optimal patient care.

Planning & Goal Management

Develop action plans that align with healthcare strategic goals. Monitor and evaluate goal implementation and provide progress reports to nursing leadership.

• Interprets, communicates, and implements strategic goals.
• Innovates and forecasts future needs, taking calculated risks and solving problems creatively.
• Incorporates customer feedback in planning and service delivery.

Communication & Collaboration

Advocate for unit/clinic needs with healthcare leadership. Facilitate multidisciplinary participation in clinical problem-solving. Utilize unit councils to identify opportunities for improvement and innovative models of care.

• Designs innovative care models leveraging multidisciplinary teams for efficient and effective outcomes.
• Facilitates multidisciplinary problem identification and resolution.
• Builds and sustains collaborative working relationships, effectively managing conflicts and negotiations.

Education Programs

Educate and mentor staff on managing complex patient care issues. Provide clinical education and coaching to develop staff competency and professionalism. Participate in and support healthcare education.

• Coaches staff on standards of care, professional development, and clinical certifications.
• Supports regulatory compliance (e.g., The Joint Commission, OSHA).
• Mentors staff in managing complex patient care issues.
• Participates in healthcare student education.
• Invests in continuous learning and professional development.

Research Administration

Encourage staff to participate in evidence-based practice research initiatives and integrate best practices into unit operations.

• Engages in benchmarking with similar practice sites to identify and implement best practices.
• Facilitates quality management and evidence-based improvements in nursing care.
• Supports nursing care advancements based on evidence-based practice.