Essential Functions/Competencies

Monitors defined operational standards and ensures activities achieve optimum service delivery/systems/care/processes and established high performance objectives for the department. Holds self and others accountable to meet stated objectives, outcomes, goals, timetables and commitments, adhering to standards even in the face of unforeseen circumstances.

75% of the Time

Ensures smooth operational flow of the hospital/unit with 24-hour accountability.

• Uses logic and sound decision making in solving problems.
• Follows through, communicates, and monitors individual/area issues.
• Evaluates the clinical knowledge and skills of individual staff in a timely, positive, fair manner, and coaches to staff.
• Manages time effectively, sets priorities, and delegates duties appropriately.
• Contributes to the changes and improvement of patient care practices.
• Participates in Shared Governance.
• Utilizes disciplinary process effectively.
• Monitors progress of orientees/preceptors.
• Maintains systems to provide adequate supplies and equipment to area.
• Supports decisions of management team with staff.

Personnel Management

• Selects/hires employees and trains and/or oversees the training on job related tasks.
• Conducts employee performance management duties including completion and delivery of performance evaluations, setting goals, dissemination of information, coaching, addressing performance issues/routine correction actions, and including termination of employment.
• Promotes an environment that fosters professional and personal growth of staff through regularly meeting with staff to discuss professional growth and development.
• Submits notifications for personnel actions to the Director (e.g., status changes, terminations).
• Makes recommendations to the Director for human resource needs.
• Promotes a healthy work environment that promotes staff engagement and retention.

Operational/Financial Management

• May assist in the development of business plans for the department.
• Analyzes processes and procedures and makes recommendations and/or decisions on guidelines for daily processes/activities within department. May recommend policy changes related to the department.
• Implements new or revised policies, processes, and procedures within the work area.
• Contributes to the preparation of the annual budget.
• Assists the Director in the monitoring of variances in labor/expense/budget reports.
• Ensures compliance with quality assurance, safety practices, policies, regulatory, and legal requirements.

20% of the Time

Serves as a clinical role model for area staff.

• Role models and is a resource for age specific patient care delivery.
• Readily responds to unit/staffing needs and is accessible, and willingly accepts changes in responsibilities.
• Keeps abreast of area activities and provides resources as necessary.
• Maintains shift operational flow of the area.
• Deals effectively with service recovery issues in follow up to complaints from family and/or referring providers, facilitating a multi-disciplinary team approach.

Accepts accountability for personal and professional growth and contributes to the advancement of patient care.

• Participates in professional and continued learning activities and shares knowledge with colleagues.
• Shows evidence of meeting annual professional goals which are established in collaboration with the Director.
• Utilizes feedback from colleagues regarding interpersonal and administrative skills.Actively supports colleagues in their efforts to improve interpersonal and administrative skills.

Regular attendance at work is an essential function of the job.

Perform physical requirements as described in the Physical Requirements section

Secondary Functions/Competencies

5% of the Time

1. Performs other duties as assigned
2. Acts as a transport team member in providing transports.

Achieves department/organization Outcomes

All

Patient/Customer Satisfaction

• Identifies, facilitates and leads performance improvement projects that enhance patient care or business delivery systems and/or family/customer satisfaction.
• Ensures patient, family and/or customer satisfaction through the process of monitoring, developing, improving and delivering excellence in service.
• Meets department and organization patient satisfaction goals

Financial

• Develops and/or participates in the development of annual department budget. Monitors/analyzes budget and fiscal performance regularly.
• Makes decisions that demonstrate sound stewardship of financial resources. Oversees the implementation of identified systems and processes in order to improve efficiency and reduce expenses without compromising quality of services/mission.
• Meets department and organization financial goals.

Quality

• Directs performance measurement to improve patient/customer outcomes
• Exhibits conceptual vision/forward momentum, evaluating new opportunities objectively and with an eye towards innovative ideas.
• Adjusts to unforeseen situations and overcomes obstacles and setbacks.
• Coordinates department workload and maintains optimal staff to provide quality services.

Dept. Specific

Patient/Customer Satisfaction

• Assesses questions and concerns of the referral hospital, patient, and/or parent/guardian and develops a plan to address needs. Communicates information to appropriate person(s) in appropriate time frames to meet questions, concerns, and/or expectations.
• Initiates appropriate communication with transport outreach coordinator and director when concerns arise.
• Incorporates key concepts into communication with parents/guardians with staff/families at referring hospitals:
• Introduces self to parent/guardian/patient/staff when enters room.
• Explains purpose of activity before touching the patient.
• Explains changes in patient care to referring hospital staff.

Financial

• Follows policy for capturing patient charges
• Participates in unit specific cost saving activities.

Quality

• Participates in regular unit specific case reviews to validate practice and processes
• Accurately logs transport data in the appropriate place to ensure validity of QI process.
• Completes post run debriefing after all transports.
• Provides input into opportunities for system improvements.
• Describes active unit specific performance improvement projects
• Adheres to Just Culture Standards including, but not limited to; a learning culture, an open and fair culture, commitment to safe systems and the development of such, and managing behavioral choices through positive and effective communication with peers, supervisors, and customers.
• Actively participates with transport program goal setting and offers suggestions for activities to ensure goal attainment.
• Submits agenda items to the transport manager for transport meetings and/or initiates discussion regarding transport issues and proactively contributes to development and implementation of a solution.

Adherence to Policies, Procedures, Safety, and Compliance/Regulatory Requirements

All

• Leads staff in emergency situations (i.e., CPR, internal/external disaster, disruptive individuals, Code Adam).
• Develops, reviews, revises and implements policies and procedures to assure department’s consistency and compliance with hospital standards, accrediting bodies and regulations. (e.g., CAMTS, Joint Commission, HIPAA, OSHA, Infection Control, Environment of Care, National Patient Safety Goals, Wage and Hour).
• Ensures that privacy and confidentiality is protected in patient relationships and all other appropriate work-related areas.
• Coaches staff in addressing non-compliance with standards and develops action plans as necessary.
• Administers policies, performance evaluations, and disciplinary actions with consistency and without regard to personal agendas or beliefs.
• Ensures self and staff meet department/ organization job requirements within established time frames (i.e. licensure/certification, CPR for direct care providers, physicals, annual mandatory reviews, etc.).
• Participates in and attends 75% of meetings.
• Keeps abreast of department/organization policies/regulations, as well as industry knowledge through technical publications, newsletters, personal networks and professional affiliations.
• Role models and ensures adherence to staff, visitor, patient, and vendor identification policy.
• Directs utilization of the variance reporting system to enhance safety and identifies and implements changes for best practice.

Dept. Specific

Operationalize the fundamental values of nursing as defined in the nine ANA Code of Ethics into daily practice and teaching activities at Children’s including:

• 1-3: Establishing professional relationships with compassion and respect for human dignity, worth, and the uniqueness of individuals, while demonstrating a primary commitment to the patient in advocating for patient privacy, health, safety, and rights.
• 4-6: Identifying the boundaries of the profession by accepting responsibility and accountability for own actions, delegating tasks appropriately to optimize patient care. Maintenance of competence with continued pursuit of activities for personal/professional growth. Influencing the patient care/work environment with the values of nursing to promote respectful interactions, the promotion of safe practices, and creating a care setting that expects high quality, compassionate nursing care.
• 7-9: Collaborates with all disciplines/the community in promoting nursing excellence in meeting health care. Seeks opportunities beyond patient care to advance profession by involvement in developing, maintaining, implementing professional standards through practice/education i.e. involvement with internship/preceptor programs, committees, awareness of broader healthcare issues such as CAMTS, Joint Commission, National Patient Safety Goals, integrating nursing values into daily practice (articulates and practices).

Communication, Team Work and Leadership.

All

• Promptly and consistently shares relevant information with others.
• Delegates responsibilities to others, giving staff the authority, resources, and guidance to make decisions and accomplish tasks independently.
• Effectively recruits, hires, evaluates, develops and coaches staff to achieve desired outcomes.
• Collaborates with other departments to maintain effective communication channels by gathering and exchanging information, obtaining solutions to problems, and coordinating services to ensure optimal outcomes are achieved.
• Drives changes with an enthusiastic “can-do” attitude for department/organization initiatives. Sets an example that inspires superior performance while instilling confidence and trust in others.
• Effectively uses a variety of communication skills in achieving positive/optimum outcomes, to include confronting issues with tact and diplomacy.
• Creates an environment for raising concerns and ideas or providing constructive feedback,
• Leads and/or participates in appropriate committees/ and workgroups, managing effective group/team meetings.

Dept. Specific

• Communicates effectively with all members of the health care team.
• Demonstrates personal ownership of the unit scheduling process, individual contribution, and staffing needs.
• Communicates plan of care to the patient/family.
• Incorporates Joint Commission National Patient Safety Goals into patient care practices.
• Supports Shared Governance philosophy within and between units.
• Gives suggestions to Area Oversight Council (AOC) for unit improvement.